The Complaint Department
311 operators talk about life on the other end of the line.
If you live in New York City, it’s more than likely you’ve called the oft-dialed 3-1-1 to complain about whatever’s fraying your nerves. On this week's Cityscape, we'll get a first hand look at the 3-1-1 call center in Lower Manhattan and talk with two call service representatives.
We'll also talk with a woman on the front lines in the fight against noise, the most common quality of life complaint in New York City. And we'll chat with the author of the New York City Museum of Complaint, a collection of 132 letters written to the Mayor of New York between 1751 and 1969.
